Terms of Service

Acceptance & Who We Are

These Terms of Service (the "Terms") are a binding agreement between you and Catch Dev, Inc., a Delaware (USA) corporation ("Catch", "we", "us"). They govern your access to and use of catch.dev, including the website, dashboard, APIs, and SDKs (together, the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you accept these Terms on behalf of a company or other organization, you represent that you have authority to bind it, and "you" or "Customer" refers to that organization. The Service is a business tool for software teams; it is not directed to children under 16, and you must be old enough to form a binding contract in your jurisdiction to use it.

The Service

Catch is an error-tracking and in-app user-feedback service. You embed Catch SDKs — currently JavaScript/browser, iOS, Android, and a web feedback widget — in your own applications (your "Apps"). The SDKs report error events and user feedback reports (including optional screenshots) from your Apps to Catch, and you review and manage them in the Catch dashboard.

We continuously improve the Service and may add, change, or remove features over time. We will not materially reduce the core functionality of a paid plan during a paid subscription term without notifying you.

Accounts & Security

You must provide accurate, current account information and keep it up to date. Sign-in is passwordless: we send a magic link to your email address, or you can use the optional Google sign-in. We do not store passwords, so the security of your account depends on the security of your email and Google accounts — keep them protected.

• You are responsible for all activity under your account, including activity by organization members you invite and the permissions you grant them.
• Access keys issued for your Apps are secrets. Do not publish them beyond what is necessary to operate the SDKs, and rotate any key you believe has been compromised.
• Notify us promptly at support@catch.dev if you suspect unauthorized access to your account or keys.

Subscriptions, Billing & Taxes

Paid plans are billed through our payment processor, Stripe. We never store your card number; we keep only a Stripe customer reference and your subscription state.

• Auto-renewal. Subscriptions renew automatically at the end of each billing period until you cancel. You can cancel at any time before the renewal date; your access continues until the end of the period you have paid for.
• Price changes. If we change the price of your plan, we will give you advance notice before the new price applies at your next renewal, so you can cancel first if you do not accept it.
• Taxes. Fees are exclusive of taxes. You are responsible for any applicable sales, use, VAT, GST, or similar taxes, other than taxes on our income.
• Refunds. The first purchase of any paid subscription (monthly or annual) is covered by a 14-day, no-questions-asked refund window. Renewals are not refundable but can be cancelled anytime before the renewal date. See the Refund Policy for full details, including how statutory consumer withdrawal rights are honored where they apply.

Customer Data & Your Responsibilities

"Customer Data" means the data the Catch SDKs collect from your Apps and their end users on your behalf: error events (such as error messages, stack traces, source file and line, browser user agent, language, environment tag, IP address and the city-level location derived from it, and any visitor or user identifiers and custom metadata you choose to attach) and feedback reports (a free-text message, an optional screenshot that may be annotated, optional end-user email or user ID you supply, and device, OS, app version, locale, and screen or page details).

You own your Customer Data. You grant us a limited, non-exclusive license to host, store, and process it solely to provide, maintain, secure, and support the Service for you, and as otherwise instructed by you. For Customer Data we act as a processor/service provider on your behalf; for your account and billing data we act as the controller. The Privacy Policy explains both roles in detail.

Because the SDKs collect data from your end users, you are responsible for your side of that relationship. You represent and warrant that:

• You have a lawful basis for the collection and processing of Customer Data through the Service, and you have provided your end users with any legally required notices and obtained any legally required consents — including disclosing this collection in your own privacy policy.
• You decide which identifiers and custom metadata to attach to events, and you will not attach more personal data than you are permitted to collect.
• You understand that feedback screenshots may incidentally capture personal data shown on screen, and you will assess whether screenshot capture is appropriate for the screens in your Apps.
• You will not deliberately send special-category or otherwise regulated data through the Service — for example, protected health information, full payment card numbers, or government identification numbers. The Service is not designed or warranted for such data.

Our Intellectual Property & Feedback

Catch owns the Service, including the website, dashboard, APIs, SDKs, documentation, and all related intellectual property. We grant you a limited, non-exclusive, non-transferable license to embed and use the Catch SDKs in your Apps solely to use the Service in accordance with these Terms and the documentation. No rights are granted except as expressly stated.

If you send us suggestions or ideas about the Service, we may use them without restriction or obligation to you. (This refers to product suggestions you send us — not to the end-user feedback reports your Apps collect, which are Customer Data and remain yours.)

Acceptable Use

In short: use the Service lawfully and don't abuse it. Among other things, you must not:

• Use the Service for unlawful, fraudulent, or infringing purposes.
• Probe, disrupt, or circumvent the security or operation of the Service, or access it by any means other than the interfaces we provide — except good-faith security research conducted under the responsible-disclosure process described in the User Agreement.
• Send data to the Service that you do not have the right to collect or share.
• Resell or provide the Service to third parties as a standalone offering without a separate written agreement with us, or use it to build a competing service through unauthorized access.

The full acceptable-use rules are set out in the User Agreement, which is incorporated into these Terms by reference.

Third-Party Services

We run the Service on a small set of infrastructure providers acting on our behalf: Google Cloud Platform (hosting and databases, us-central1, USA), Cloudflare R2 (file and screenshot storage), Upstash (Redis queueing), Amazon Web Services SES (transactional email), Stripe (payments), and Mixpanel (product analytics and privacy-masked session replay, where enabled). The Service is hosted in the United States, and by using it you understand that your data — including Customer Data — is processed there. The Privacy Policy describes what each provider receives.

Where you interact directly with a third party — for example, Google when you use Google sign-in, or Stripe when you enter payment details — your relationship with that party is governed by its own terms, and we are not responsible for its services.

Confidentiality

Each party may receive non-public information from the other that is marked confidential or that a reasonable person would understand to be confidential ("Confidential Information"). Each party will use the other's Confidential Information only to perform under these Terms, protect it with at least reasonable care, and not disclose it to third parties except to employees, advisors, and service providers bound by comparable obligations. These obligations do not apply to information that is or becomes public through no fault of the recipient, was lawfully known before disclosure, was independently developed, or was lawfully received from a third party. If a party is legally compelled to disclose Confidential Information, it will give the other party prompt notice where lawfully permitted.

Disclaimers

The Service is provided "AS IS" and "AS AVAILABLE." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, that it will meet a particular uptime level, or that it will detect, capture, or report every error or defect in your Apps. Error tracking and feedback collection are diagnostic tools that assist your team — they are not a substitute for your own testing and quality processes.

Limitation of Liability

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill, even if advised of the possibility of such damages. To the same extent, our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the amounts you paid us for the Service in the twelve (12) months before the event giving rise to the claim (or, if you have paid us nothing, one hundred US dollars).

Some jurisdictions do not allow certain limitations or exclusions of liability. Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded — for example, liability for fraud or willful misconduct, or non-waivable rights under applicable consumer-protection law.

Indemnification

You will defend and indemnify Catch against third-party claims, and the resulting damages, costs, and reasonable attorneys' fees, to the extent arising from (a) Customer Data, including claims that you lacked the rights or consents needed to collect it; (b) your Apps; or (c) your use of the Service in breach of these Terms or applicable law. We will give you prompt notice of any such claim, let you control the defense (provided you do not settle in a way that imposes obligations on us without our consent), and reasonably cooperate at your expense.

Suspension & Termination

We may suspend your access to all or part of the Service if we reasonably believe it is necessary — for example, due to a security risk, a violation of these Terms or the User Agreement, non-payment, or a legal requirement. Where practicable, we will notify you and work with you to resolve the issue before or promptly after suspending.

You may stop using the Service at any time and request deletion of your account by emailing support@catch.dev. Either party may terminate these Terms if the other materially breaches them and fails to cure within 30 days of notice. Upon termination or account deletion:

• Your right to access the Service ends.
• If you need a copy of your Customer Data, contact us before or promptly after closing your account and we will provide reasonable assistance to retrieve it before it is deleted.
• Customer Data is deleted or anonymized within a reasonable period after account deletion, as described in the Privacy Policy.
• Sections that by their nature should survive (including payment obligations, confidentiality, disclaimers, limitation of liability, indemnification, and governing law) survive termination.

Changes to These Terms

We may update these Terms from time to time. If a change is material, we will give you reasonable advance notice — for example, by email or a notice in the dashboard — before it takes effect. The "Last updated" date above reflects the current version. If you continue using the Service after a change takes effect, you accept the updated Terms; if you do not agree, stop using the Service and cancel your subscription before the change takes effect.

Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. The state and federal courts located in Delaware have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Service, and both parties consent to personal jurisdiction and venue there. If you are a consumer in a jurisdiction whose law grants you non-waivable rights or a non-waivable forum, nothing in this section deprives you of them. Before filing a claim, please contact us at support@catch.dev — most disputes can be resolved informally.

Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy, Cookie Policy, Refund Policy, and User Agreement, are the entire agreement between you and Catch regarding the Service and supersede prior agreements on the subject.
• Assignment. You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, or sale of all or substantially all of our assets, with notice to you.
• Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary, and the rest of the Terms remain in effect.
• No waiver. A party's failure to enforce a provision is not a waiver of its right to do so later.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
• Independent parties. The parties are independent contractors; these Terms create no partnership, joint venture, or agency relationship.
• Notices. We may provide notices to the email address on your account; you may provide notices to the addresses in the Contact section below.

Contact

Questions about these Terms? Contact us at support@catch.dev. For general inquiries, you can also reach us at hello@catch.dev. Catch Dev, Inc. is a Delaware (USA) corporation.